It’s like a virtual wallet wherein you can add balance in advance that can remain tension-free from the hassles like entering the card details and hindered the check-out process. Parcel2Go.com ranks 204th among Shipping sites. Put a copy of your order/receipt inside your parcel and seal your package with parcel tape. If you chose to add guaranteed delivery and insurance service with your parcel then you will get benefited in many ways. “When Bold360 was implemented, we saw – and continue to see – greater efficiency and productivity for our team. If Parcel2go.com is down for you then please visit our troubleshooting section to try to diagnose and resolve the problem. This includes, delivery tracking, shipping costs. Check out what 64,962 people have written so far, and share your own experience. They are just laughing at us. Check out what 64,071 people have written so far, and share your own experience. Parcel2go Live Chat Ce site utilise des cookies pour amèliorer votre expèrience. | Read 59,201-59,220 Reviews out of 64,687 You really need to get it sorted, the sooner the better for everyone. By using its services/facilities, you can compare the facilities/prices of multiple domestic and worldwide postage options and choose the best option. The main problem with this site and similar is that they promise more than they deliver in many cases. Company Overview FAQ. The Parcel Volume Calculator of Parcel2Go is around 99.99% accurate and is an ideal way to pay the right amount for your parcel and avoid any additional fee. Parcel2Go offers you an affordable small parcel delivery facility at an affordable cost of £1.99. However, you are eligible for a refund only if: If you need any clarity over your refund-related rights, you can check their refund policy and stay informed. Why not try searching for your enquiry in one of our popular topics: … In case you haven’t bought the Parcel Protection then also you can make a claim for a refund. Check out what 65,148 people have written so far, and share your own experience. | Parcel2Go is a leading delivery giant in the UK helping millions of people to send parcels and packages in 180+ countries and territories worldwide. They will surely offer you reliable and immediate help. With Bold360, Parcel2Go is reaching its goals of providing customer service excellence at a greater scale with 24x7 support. Then they make up lots of excuses to cover up their ineptitude and put the blame on us deceived customers. Add a Review. Useful. Make sure that the box is neither too big nor too small. They have a wide delivery partner network in the UK and across to ensure the safe and sound delivery of your packages/parcels at an affordable cost. Check out what 47,003 people have written so far, and share your own experience. If Parcel2Go tracking is not working then you can contact their help center and chat live. You've already flagged this Reply from Parcel2Go. Reply. Bold360 allows Parcel2Go to approach customer service from a larger perspective to effectively manage its operations. Parcel2Go.com has a consumer rating of 1.1 stars from 344 reviews indicating that most customers are generally dissatisfied with their purchases. Parcel2Go services Parcel2Go is majorly into parcel delivery at the local and international levels. Under this service: You can send the parcel as small as 0.1kg, You can avail drop-off facility in more than 25,000 shops. “From my experience, it is critical to have access to live data. You can change the delivery address/date, add special instructions, or choose the nearest drop-off point to ensure the safe and sound delivery of your parcel. Photos. 22% increase in customer satisfaction (CSAT) score – 3.3 up from 2.7, 11% improvement in Trustpilot scores, rising from 3.7 to 4.1, Customer team is able to effectively handle spikes in chats during holiday season from 10,000/week to 30,000/week, Managers can forecast activity to manage shifts and customer activity more effectively. You can take its help and find out the right dimensions of your parcel to avoid any additional charge. With the help of the Pkge.net tracker tool, you can easily track your parcel if you have Parcel2Go number. You can enjoy its affordable and secure eBay international shipping in around 180 countries. 15 Reviews--Jobs. In case you are confused about where to find it, tracking number lookup can be done in your account details or order confirmation email. Currently, Parcel2Go is building its business case for greater proactive customer interactions with AI. Search Results. In this case, Parcel2Go has an easy solution for you. Use internal packaging like bubble wrap or packing peanuts to keep the parcel safe. Lizi - 11 hours ago @OnlyoneRuscoe Hi Russ, I'm sorry to hear that - if you could please DM me your order number, then I'll take a look for you. These parcel delivery options, along with direct integration into various marketplace websites, is best served with a 24x7 customer service team. They are fantastic – some of the best I have seen,” said Woodbridge. Check out what 64,957 people have written so far, and share your own experience. Consumers complaining about Parcel2Go.com most frequently mention customer service, next day and live chat problems. 49.183 ms. Bold360 is absolutely fantastic for this. You can check the list here. It enables you to make a change if needed or do a cost analysis of operations or understand what is needed to improve the CSAT level – it is some of the best features of the solution,” said Woodbridge. Yes, you can. | Read 57,421-57,440 Reviews out of 64,071 1; 2; 3; Suivante » Top des sites d'actualitè de CBSi. Website Status. The range of couriers of Parcel2Go is quite extensive and wide-spread. Parcel2Go Prepay; Postcode Finder; Parcel Volume Calculator; Print Your Labels; Print a Commercial Invoice; Rearrange Your Collection; Prohibited Items; Tracking; Last Posting Dates 2019; Choose Your Country. These items are prohibited for delivery with other delivery services as well due to their extremely destructive/harmful nature during the transport/transit. Can be a pain to find though. Phil Woodbridge, Head of Operations, Parcel2Go. To import buyer details form Amazon’s FBA program. Do you agree with Parcel2Go’s 4-star rating? Together we can! Check out what 64,687 people have written so far, and share your own experience. 12 Salaries. Do you agree with Parcel2Go’s 4-star rating? Pack your parcel and drop-off it to your neared drop-off location. Aller . Security & Privacy. View Jobs at Parcel2Go.com. Install the application to know the status of your package any time, We have designed a mobile application for you to easily monitor all your packages. “We are looking forward to exploring the next stage of our customer service evolution with the Bold360 team and expanding our live chat to an AI-based chatbot for even faster resolution to customer questions,” said Woodbridge. Parcel2Go work with multiple courier service providers and the collection time often varies. Find out the right service provider and book a UK parcel delivery. No phone number. Our extensive research and word of mouth recommendations led us to Bold360, which supported our goal of customer service excellence,” said Phil Woodbridge, Head of Operations for Parcel2Go. Parcel2Go handles the Amazon delivery for its Smart Send program. See All. See All. Then you can’t make it happen without Parcel2Go. Live Help Talk to an operator. Parcel2Go Live Chat Is Open For The Following Hours 24 hours a day – 7 days a week Parcel2Go Live chat is a feature available 24 hours a day and 7 days a week in the website to stay connected with its customers. Parcel2Go Prepay; Postcode Finder; Parcel Volume Calculator; Print Your Labels; Print a Commercial Invoice; Rearrange Your Collection; Prohibited Items; Tracking; Last Posting Dates 2019; Choose Your Country. Once the order is canceled, you can apply for a refund in a similar manner. Yes, you can. The parcel’s carriage costs will be eligible for the claim. | Read 59,861-59,880 Reviews out of 65,148 Elevating customer service excellence with 24x7 live chat. Do you agree with Parcel2Go’s 4-star rating? Individuals may send any size package to destinations throughout the U.K. and internationally whether is it same day, next day or economy services. However, you are not eligible for a refund if the parcel has been delivered. Response Time. A key feature is the reporting options. They will try resolving the issue. Pick a strong and sturdy box as per the dimension of your parcel. If Parcel2Go tracking is not working then you can contact their help center and chat live. | Read 59,681-59,700 Reviews out of 64,962 Click here for more info. | Read 59,701-59,720 Reviews out of 65,148 With the help of this number, you can track the shipment and stay updated with the latest progress in the delivery process. The friendly team of representatives at their Live chat are available during office hours to help and support you. If due to any reason, you don’t want to proceed with your order, you can easily cancel it. Customer Help Centre What can we help you with? The parcel will be soon picked up. Track your order using the Parcel2Go tracking number and stay updated with the delivery details. We are currently very busy helping other customers, but please send us your query using the online contact form on the Getting Help page, and a member of our team will contact you as soon as possible. For this, you need to login to your Parcel2Go account, visit the “My order” section, click on the order you want to cancel, and proceed. At Parcel2Go, we guarantee to have the cheapest parcel delivery quotes in the UK. We are able to deal with more complex queries, have multilingual capabilities and assist customers 24x7 through Bold360’s chat functionalities. What Parcel Delivery Services do Parcel2Go Offer? Parcel2Go brought in Bold360 live chat as a replacement for its existing solution. Just visit this page, select the service you would like to book, enter the postcode in which you are looking for a drop-off point, and submit the details. They have a 24*7 live chat portal to assist you. A key feature is the reporting options. Sending a parcel by Parcel2Go is a child’s play. Is this your company? United Kingdom; Ireland ; Spain; Enter Your P2G Reference Number: How Can … Do you agree with Parcel2Go’s 4-star rating? If you are an Amazon seller looking for ways to boost your sales and delivery process then using Parcel2Go’s Amazon international delivery can help you: Parcel2Go PrePay is the fastest way to book a parcel delivery and pay for it. | Read 30,101-30,120 Reviews out of 47,003 Parcel2Go.com. Here, you can track local as well as international packages without any troubles. Good Morning, Thank you for your review. With the Bold360 solution, Parcel2Go is experiencing significant benefits, including: Parcel2Go is also building a business case for greater proactive customer interactions with AI. Parcel2G has a dedicated contact center to help you with your queries and worries. Create a Parcel2Go account using valid ID, enter the parcel & delivery details, and gather online quotes. CBSNews.com | CBS.com | TV.com | TVGuide.com. Contact Parcel2Go customer service. Parcel2Go has very user-friendly policies. What to do if Parcel2Go tracking not working? Just three simple steps and you are done: The international parcel delivery with parcel2Go starts with £7.10 excluding VAT. The detail is also available on your official Parcel2Go account. All your parcel content (excluding the prohibited items) will be liable for full compensation for the damage caused to your shipment. Do you agree with Parcel2Go’s 4-star rating? For example, they will advertise a next day service but the terms state 2-3 days for delivery. Because we work with all of the industry’s biggest and best couriers - including UPS, Hermes and Parcelforce – we can provide the widest range of top-quality service options to our customers… at the lowest prices online. They don't even respond to the Ombudsman! Live Chat CollectPlus Live Chat X. As soon as you place an order with Parcel2Go, you will get an estimated. The steps are mentioned below: If you are sending a parcel outside the EU with Parcel2Go then you need documents such as: There are a lot of items that you can’t send by using the affordable parcel delivery facility of Parcel2Go. About Us; Terms & Conditions; FAQs; Join the Team; Content Hub; Parcel Delivery Tools. There’s live chat on the site. You will get the result soon. Do you agree with Parcel2Go’s 4-star rating? They don’t want their customers to wait for too long via emails and calls. You can also visit there help center to place queries regarding any concern. Attach the label containing delivery details securely. 2 Inter­views--Benefits--Photos. Privacy Policy Bold360 live chat enables the customer service team to handle more complex tasks more effectively, and it supports the firm’s ability to offer multilingual options. Finding the Parcel2Go drop off location is easy. Along with this, it allows you to compare the delivery quotes from multiple delivery services under one platform and help you find out your best match. Get registered with Parcel2Go and courier quote online. How to cancel the order and apply for a refund? You must contact via live chat on their facebook page only. Overview Overview. To enjoy a range of express delivery options. “Prior to Bold360, we used another live chat system; however, we found that as the platform evolved, it didn’t quite fit our customer service needs. Get answers to all your MenziesParcels.com questions with our easy to use Help Centre. Choose the one which suits the most. It has earned a remarkable reputation and eminence in local UK markets and at a global level with the help of its hassle-free, cost-effective, and safe parcel delivery service. Thank you for getting in touch. Choose the nearest drop-off location and drop your pre-packed parcel there. How accurate is the Parcel Volume Calculator of Parcel2Go? Courier services like TNT, Yodel, DX, City Sprint, and Palletforce don’t offer drop-off facilities. “And it was the right decision for us. Response Code . Delivery service providers like Parcelforce, UPS, TNT, Hermes, DPD, FedEx, DHL, and many more are covered in its range of couriers. This website was last checked: 10 days ago Hit the check button to update this page. Our relationship with the Bold360 team is more than just a vendor connection; it is a true partnership where we have access to the support we need to ensure a high level of customer service commitment to our customers.”. Which documents are required to be sent outside of the EU? So, there is no particular pre-decided delivery date. “When Bold360 was implemented, we saw – and continue to see – greater efficiency and productivity for our team. You will get a full refund if the shipment doesn’t arrive at you as per the pre-agreed date. They will try resolving the issue. For instance, P2G12345678 is a Parcel2Go number. “We are able to minimize the risk to the customer by promptly addressing their questions and providing customer service excellence at a greater scale.”. Do you agree with Parcel2Go’s 4-star rating? Faster and safer than eBay’s Global Shipping Programme. There is hardly any leading delivery partner that hasn’t joined hands with Parcel2Go. With the help of rebooking, you can rearrange your collection. Currently Up . Parcel2Go is majorly into parcel delivery at the local and international levels. United Kingdom; Ireland; Spain; Enter Your P2G Reference Number: Courier networks have been experiencing severe delays to Europe. The delivery was booked within the last 28 days. | What to do? eBay parcel delivery is available with Parcel2Go. You can forward your concern and they will help you to change the delivery address, update the weight & dimensions, and change the delivery date. About Parcel2Go.com. Powered by Parcel2Go. Parcel2go make lots of mistakes and they don't provide the service they are paid to provide. | Read 59,681-59,700 Reviews out of 64,957 You can find your nearest drop-off location by using its drop-off services. What is the expected delivery time for my Parcel? MyHermes Live Chat is open for the following hours: 8am -6pm Monday to Friday. However, the general parcel collection rule says that your parcel can be collected anywhere between 8 am to 8 pm. We need to join forces and make them accountable. The tracker tool shows a time of collection when I won’t be available at the address. Information. Each code begins with 'P2G', followed by 8 digits. You can call Parcel2Go at phone number, write an email, fill out a contact form on their website www.parcel2go.com, or write a letter to Parcel2Go.com Limited, The Cube, Coe Street, Bolton, England, BL3 6BU, United Kingdom. Are you looking for an affordable way to enjoy safe and secure within and outside the UK? Parcel2go (UK) Customer Services on Twitter @StephenJJ9 Hi guys, if you can DM me the order I can take a look for you in more detail, thanks. “We are looking forward to exploring the next stage of our customer service evolution with the Bold360 team and expanding our live chat to an AI-based chatbot for even faster resolution to customer questions,” said Woodbridge. As the U.K.’s top parcel broker, Parcel2Go provides a shipping alternative to the Post Office for consumers and small eBay sellers and businesses. This is the only obligation that you have to fulfill to make a claim. Where is my nearest Parcel2Go drop off location? Average salaries for Parcel2Go com Live Chat Operator: [salary]. Check Website . If your parcel details are incorrect or you want to make any sudden changes then the only thing that you need to do is log in to your Parcel2Go account and visits their live chat section. You can easily find it on your order confirmation email. Bold360 enables us to compete in the marketplace by empowering us to offer customer service excellence. With the help of the Parcel2Go tracker tool, you can always track your parcel and find out the delivery status. Accessing live chat was also easy within the app, with the process working just as well as on the Parcel2Go website. Sending UK parcel with Parcel2Go is as easy as clapping. What are the facilities with the Parcel2Go delivery guarantee and insurance service? Thank you for the email, but again went on Parcel2Go to click on the live chat support which supposes to be available 24/7, but the same story does not work. You can rebook your parcel and reschedule your delivery. En lisant nos contenus, vous acceptez l'utilisation des cookies Pour en savoir plus et changer votre configuration de cookies, veuillez Voir notre politique concernant les cookies. Every parcel under this delivery service is eligible for parcel protection. The Bold360 solution provides a greater ease of use and navigation for customer service team members. Check out what 65,148 people have written so far, and share your own experience. Discover smarter, more personalized engagement. Track the shipment and get live delivery status. To rebook your parcel, you only need your PG2 reference number and email/postcode details. Your Parcel2Go tracking number is an alphanumeric code. You can easily make a claim for your parcel as long as you are a contract holder with Parcel2Go. It would be done with the help of leading courier partners like UPS, DPD, and Parcelforce. Copyright © 2003-2021 LogMeIn, Inc. All rights reserved. Share. It is used to find out the volumetric weight with the help of provided dimensional inputs. Sign In Toggle Dropdown. The web chat agents are able to help you with any queries, concerns or questions relating to your parcel. Parcel2Go brought in Bold360 live chat as a replacement for its existing solution. Here is the short video explaining every bit of parcel measurement. Is Amazon delivery available with Parcel2Go? What does the Parcel2Go track number look like? The delivery of your shipment/Parcel depends on many factors like the delivery passcode and the courier partner. Parcel2Go com salary trends based on salaries posted anonymously by Parcel2Go com employees. Terms and Conditions If you pay using this facility, you get an additional 2% discount on your order. Track Your Parcel; Basket 0. The Bold360 solution provides a greater ease of use and navigation for customer service team members. 200. An easy to use app with a nice modern touch Using this app has been a good experience, from the sleek design which doesn’t look out of date compared to many other apps out there these days, it’s simple and easy to use and I had no errors or bugs while using the app. To wait for too long via emails and calls Protection then also you can contact their help to. 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